When AI transitions customer interactions to human representatives, it provides valuable insights and context, ensuring sales teams and customer success agents are equipped with the information they need to respond effectively. This seamless handoff eliminates the frustrating gaps often seen in traditional service models, resulting in enhanced customer satisfaction and stronger loyalty. However, the benefits extend beyond customer-facing interactions—AI tools are also optimizing internal operations by automating routine tasks. By integrating AI virtual assistants, insurance companies are setting new standards for efficiency and customer care in an increasingly competitive industry.
A recent survey of insurance industry executives responsible for approving new technology revealed that 67% of companies are already testing large language models (LLMs). This trend signals a growing shift toward broader adoption in the near future. – Conning Survey, as quoted by Risk & Insurance, March 2024
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